When Kanalia is the right fit
When WhatsApp is a main channel and you want service, sales and campaigns on one customer record, with AI bots that answer from your own documents and hand over to a person.
Comparison
How Kanalia compares with other ways to run customer conversations
Most teams start with the WhatsApp app, a standalone chatbot or a CRM plugin. This page compares the categories objectively so you can choose what fits.
Meta Verified Technology Provider
Official WhatsApp Business Platform| Capability | Kanalia | WhatsApp-only tools | Generic CRM | Traditional contact centre |
|---|---|---|---|---|
| Official WhatsApp Business API | Yes — Meta verified Technology Provider | Varies | Via add-ons | Via add-ons |
| Unified inbox (WhatsApp, voice, email) | Yes | WhatsApp only | Partial | Yes |
| AI bots with own knowledge base and human handover | Yes | Basic | Rare | Add-on |
| Built-in CRM and pipeline | Yes | No | Yes | Limited |
| Campaigns with consent management | Yes | Partial | Add-on | Rare |
| Transparent public pricing | Yes — from USD 50/month | Varies | Per seat | Usually quote-only |
When it may not be
If you need a large outbound voice dialler or a heavily customised enterprise CRM, Kanalia can integrate with it rather than replace it.