Unified Customer Communications
Every customer conversation. One intelligent platform.
Bring WhatsApp, voice, email, AI automation and CRM together in one workspace. Manage conversations, automate workflows and build stronger customer relationships without switching between disconnected tools.
Unified Communications. Integrated Intelligence.
A platform measured by what it runs, not by what it promises.
- 3
- Live channels
- WhatsApp, Voice and Email in one inbox
- 5,000
- Messages included
- Every month on Kanalia Pro
- 10×
- Enterprise capacity
- For higher-volume operations
- 24/7
- AI bots on duty
- Routine enquiries answered around the clock
- 1 day
- Sales response
- Typical reply to an enquiry, working days
Fit for your organisation
What Kanalia does for your organisation.
Choose the size that matches your team and see how each part of the platform earns its place.
Unified Inbox & Action Center
Shared queues show who is handling what, with no duplicated replies.
AI Bots & Quick Replies
Deflect repetitive enquiries so agents spend time on real opportunities.
Automations & Drip Follow-up
Standardise follow-up so no enquiry goes cold as volume grows.
Routing, Agents & SLA Policies
Balance workload across agents and hold the team to response targets.
WhatsApp Campaigns, Consent & Templates
Run segmented campaigns with consent recorded against every contact.
CRM, Timeline & Segmentation
See full history before replying and segment customers for follow-up.
OutcomeWork is shared across the team with clear ownership and response targets.
The Kanalia layer
The infrastructure behind every customer conversation.
Kanalia is the connective layer between your organisation and your customers. Channels, automation, AI and customer records operate as one system — so every conversation arrives with context and leaves with an outcome.
- 5,000
- Messages included each month on Pro
- 10x
- Capacity on Enterprise operations
- 3
- Live channels: WhatsApp, Voice, Email
- 24/7
- AI bots handling routine enquiries
Connect
WhatsApp, voice and email arrive in one unified inbox, with routing rules, agent assignment and SLA policies keeping operations predictable.
- Unified inbox
- Routing rules
- SLA policies
Automate
AI bots qualify, answer and classify conversations. Automations trigger follow-ups, campaigns and internal actions without manual work.
- AI bots
- Automations
- Drip follow-up
Understand
Every interaction is written back to a single customer record, giving teams history, segmentation and usage analytics they can act on.
- Customer records
- Timeline & notes
- Usage analytics
Coming soon
Messenger and Instagram Direct will join the unified inbox as native Kanalia channels.
One Customer. Every Channel.
Bring every conversation into one workspace.
Kanalia connects the main communication channels organisations use to interact with customers. One customer profile keeps interactions connected across channels.
Manage customer conversations, campaigns, templates and consent through an integrated WhatsApp experience.
Voice
Connect customer calls with the same operational environment used for digital conversations and customer records.
Manage customer email communication without separating it from the rest of the customer journey.
Messenger
Facebook Messenger conversations will route into the same inbox, automations and customer records.
Instagram Direct messages and story replies will be handled by the same agents, bots and campaigns.
One customer profile keeps interactions connected across channels.
One inbox for every customer conversation.
Give teams the context they need without asking customers to repeat themselves. Kanalia keeps communication history and customer information together across channels.
- WhatsApp, email and voice interactions in one thread
- Customer profile, CRM data and notes side by side
- Tags, status and assignment always visible
Sarah Williams
WhatsApp · AI assisting
Customer asks about pricing
Reply sent by AI
We have two plans: Pro at $50/month and Enterprise at $100/month. Which fits your team size?
Handover to human agent
Assigned to Sales · Demo request
AI that works alongside your team.
Create AI bots for customer conversations and operational workflows. Kanalia handles routine enquiries, qualifies leads, answers FAQs, collects information, classifies conversations, routes requests and assists agents — with a smooth handover to humans when needed.
Build workflows around real customer conversations.
Design automated workflows that respond to customer behaviour. Route leads, escalate support, manage SLAs, send follow-ups and coordinate campaign responses from one builder.
Customer Intelligence
Every interaction becomes customer context.
Kanalia is not simply a messaging inbox. Communication and CRM information work together so your team sees the customer, not just the message.
Sarah Williams
Northwind Ltd · Lead
+44 7700 900123
sarah@northwind.example
Assigned agent
You
Status
Qualified
Recent activity
- Today, 10:23
Requested demo via WhatsApp
- Yesterday
Opened enterprise pricing email
- 3 days ago
Introductory call completed
- 3 days ago
Task created: send proposal
Built for operational control.
Give managers and customer operations teams the structure they need to run communication at scale.
Agents & Assignment
Manage team members and distribute conversations efficiently.
Routing Rules
Automatically send conversations to the appropriate team, agent or workflow.
SLA Policies
Define response expectations and monitor service performance.
Action Center
Surface conversations and tasks that require attention.
Quick Replies
Give teams controlled, reusable responses for common situations.
Drip Follow-up
Create structured communication sequences for customers and leads.
WhatsApp built into your customer operation.
Run customer conversations, campaigns, consent management, templates, automation, AI bots, routing, agent assignment and customer records from a single WhatsApp-connected workspace.
For Enterprise: connect through the official WhatsApp API using your own number.
Turn conversations into coordinated customer engagement.
Coordinate WhatsApp campaigns, email communication, segmentation, templates, consent, customer lists, campaign activity and follow-up — all connected to CRM profiles and ongoing conversations.
Additional Kanalia tools
A dense, highly readable set of capabilities for everyday customer operations.
Tracking Pixel
Understand interactions generated through tracked customer journeys.
Templates
Create reusable communication templates.
Quick Replies
Help agents respond consistently and efficiently.
Link Builder
Create and organise links for communication workflows and campaigns.
Documents
Keep relevant files accessible inside customer operations.
Pricing
Simple, transparent plans.
Kanalia Pro
$50/month
Run customer communications, automation and CRM from one connected workspace.
- Access to Kanalia tools
- Unified communications workspace
- WhatsApp and email
- AI Bots
- Automations
- CRM
- Campaign tools
- Routing
- Agents & Assignment
- SLA Policies
- Templates
- Quick Replies
- Documents
- Drip Follow-up
- 5,000 messages per month across WhatsApp and email
Kanalia Enterprise
$100/month
Centralise communications across teams, locations and higher customer volumes with greater capacity and enterprise-level controls.
- Everything in Kanalia Pro
- Official WhatsApp API with your own number
- WhatsApp and email integrated
- Advanced usage analytics
- Complete customer audit trail
- Unlimited internal recipients
- Enterprise templates
- Multi-site and multi-team operations
- Priority support
- Up to 10× greater capacity
WhatsApp conversation charges from Meta are billed separately. See Meta's pricing for details. Meta's pricing.
10×
More Capacity
Multi-site
Locations & Teams
Priority
Support
KANALIA Enterprise
Communication infrastructure built to scale with your organisation.
Centralise customer communications across teams and locations while maintaining visibility, control and operational consistency.
Greater Capacity
Designed for organisations managing larger communication volumes.
Multiple Teams & Locations
Coordinate customer operations across departments, offices and locations.
Advanced Analytics
Understand communication activity and platform usage at an organisational level.
Customer Audit Trail
Maintain visibility into customer interactions and operational activity.
Priority Support
Give critical operations access to priority assistance.
Industries
Built for organisations that live on customer conversations.
Kanalia adapts to the operating model of each sector — the channels, the routing rules, the SLAs and the customer record stay the same.
- 01Retail & e-commerce
- 02Healthcare & clinics
- 03Veterinary
- 04Financial services & insurance
- 05Real estate & property
- 06Travel & hospitality
- 07Restaurants & food service
- 08Education & training
- 09Logistics & transport
- 10Automotive
- 11Professional services
- 12Technology & SaaS
- 13Telecommunications
- 14Energy & utilities
- 15Manufacturing & distribution
- 16Fitness & wellbeing
- 17Public sector & non-profit
- 18Legal services
Built for modern European businesses.
Kanalia gives organisations a structured way to manage customer communications, automation and customer data across teams, channels and locations. Designed for businesses operating in the United Kingdom, the European Union, the European Economic Area and international markets.
Bring every customer conversation together.
Connect your channels, automate your workflows and give your team one place to understand and serve every customer.
Unified Communications. Integrated Intelligence.