Meta Verified Technology Provider
Official WhatsApp Business PlatformEvery customer conversation on WhatsApp, in one place, powered by AI.
Kanalia unifies WhatsApp, voice and email with AI bots, automation and CRM — on the official WhatsApp Business Platform, backed by a professional human support team.
- No long-term contract
- Professional human support
- Official Meta API
Why official matters
Built directly on Meta's official WhatsApp Business Platform.
Kanalia is verified by Meta as a Technology Provider. Your number, your data and your reputation stay protected.
Meta Verified Technology ProviderOfficial WhatsApp Business PlatformNo risk of number bans
No unofficial apps or browser automation. Your number runs on the Cloud API exactly as Meta intends.
Direct onboarding with Meta
Connect through Meta's Embedded Signup in minutes, with your verified business name and profile.
No mark-up on Meta charges
On Enterprise, Meta bills message charges directly to you. Kanalia never adds a margin.
| Official API (Kanalia) | Unofficial tools | |
|---|---|---|
| Approved by Meta | Yes | No |
| Number ban risk | Minimal, policy-compliant | High |
| Multiple agents and bots | Yes | Unstable |
| Templates and campaigns | Yes, approved by Meta | Not supported |
| Delivery and read reporting | Real data | Unreliable |
Platform
One workspace for every conversation
One inbox for every customer conversation.
Give teams the context they need without asking customers to repeat themselves. Kanalia keeps communication history and customer information together across channels.
- WhatsApp, email and voice interactions in one thread
- Customer profile, CRM data and notes side by side
- Tags, status and assignment always visible
Sarah Williams
WhatsApp · AI assisting
One Customer. Every Channel.
Bring every conversation into one workspace.
Kanalia connects the main communication channels organisations use to interact with customers. One customer profile keeps interactions connected across channels.
Manage customer conversations, campaigns, templates and consent through an integrated WhatsApp experience.
Voice
Connect customer calls with the same operational environment used for digital conversations and customer records.
Manage customer email communication without separating it from the rest of the customer journey.
Messenger
Facebook Messenger conversations will route into the same inbox, automations and customer records.
Instagram Direct messages and story replies will be handled by the same agents, bots and campaigns.
One customer profile keeps interactions connected across channels.
Customer asks about pricing
Reply sent by AI
We have two plans: Pro at $50/month and Enterprise at $100/month. Which fits your team size?
Handover to human agent
Assigned to Sales · Demo request
AI that works alongside your team.
Create AI bots for customer conversations and operational workflows. Kanalia handles routine enquiries, qualifies leads, answers FAQs, collects information, classifies conversations, routes requests and assists agents — with a smooth handover to humans when needed.
Build workflows around real customer conversations.
Design automated workflows that respond to customer behaviour. Route leads, escalate support, manage SLAs, send follow-ups and coordinate campaign responses from one builder.
Customer Intelligence
Every interaction becomes customer context.
Kanalia is not simply a messaging inbox. Communication and CRM information work together so your team sees the customer, not just the message.
Sarah Williams
Northwind Ltd · Lead
+44 7700 900123
sarah@northwind.example
Assigned agent
You
Status
Qualified
Recent activity
- Today, 10:23
Requested demo via WhatsApp
- Yesterday
Opened enterprise pricing email
- 3 days ago
Introductory call completed
- 3 days ago
Task created: send proposal
Turn conversations into coordinated customer engagement.
Coordinate WhatsApp campaigns, email communication, segmentation, templates, consent, customer lists, campaign activity and follow-up — all connected to CRM profiles and ongoing conversations.
Additional Kanalia tools
A dense, highly readable set of capabilities for everyday customer operations.
Tracking Pixel
Understand interactions generated through tracked customer journeys.
Templates
Create reusable communication templates.
Quick Replies
Help agents respond consistently and efficiently.
Link Builder
Create and organise links for communication workflows and campaigns.
Documents
Keep relevant files accessible inside customer operations.
Fit for your organisation
What Kanalia does for your organisation.
Choose the size that matches your team and see how each part of the platform earns its place.
Unified Inbox & Action Center
Shared queues show who is handling what, with no duplicated replies.
AI Bots & Quick Replies
Deflect repetitive enquiries so agents spend time on real opportunities.
Automations & Drip Follow-up
Standardise follow-up so no enquiry goes cold as volume grows.
Routing, Agents & SLA Policies
Balance workload across agents and hold the team to response targets.
WhatsApp Campaigns, Consent & Templates
Run segmented campaigns with consent recorded against every contact.
CRM, Timeline & Segmentation
See full history before replying and segment customers for follow-up.
OutcomeWork is shared across the team with clear ownership and response targets.
Get started
Live in three steps.
- 01
Choose your plan
Pro on the shared Kanalia number, or Enterprise on your own number.
- 02
Connect WhatsApp
Our team guides you through the official Meta connection.
- 03
Invite your team
Set routing, bots and quick replies, and start answering customers.
Pricing
Kanalia Pro and Enterprise
Both plans give you the complete Kanalia platform — the difference is how you send on WhatsApp. Pro runs on our shared platform number with 5,000 messages included. Enterprise runs on your own verified WhatsApp number and message charges are billed directly to you by Meta.
Meta Verified Technology ProviderOfficial WhatsApp Business PlatformNo long-term contract · Professional human support · Meta Verified Technology Provider
For growing teams
Kanalia Pro
Everything included, live in days.
$50/month
Run customer communications, automation and CRM from one connected workspace.
Included on Pro
- Unified workspace
- WhatsApp and email
- Unified Inbox
- Action Center
- AI Bots
- Automations
- Quick Replies
- Drip Follow-up
- CRM
- Profiles, History, Timeline
- Segmentation, Notes, Tasks
- Campaigns
- Consent management
- Templates
- Documents
- Link Builder
- Tracking Pixel
- Routing Rules
- Agents & Assignment
- SLA Policies
- 5,000 messages per month included
Built for scale
Kanalia Enterprise
Your own official WhatsApp number
Run customer communications on your own verified WhatsApp Business number through the official API. Message charges are billed directly to you by Meta, with no platform allowance in between.
$100/month
Centralise communications across teams and locations on your own number, with enterprise-level control and visibility.
- Complete Kanalia platform
- Official WhatsApp API with your own number
- WhatsApp messages billed directly by Meta
- Advanced usage analytics and audit trail
- Multi-site operations and priority support
What Enterprise adds
- Official WhatsApp API with your own number
- Advanced usage analytics
- Complete customer audit trail
- Unlimited internal recipients
- Enterprise templates
- Multi-site and multi-team operations
- Priority support
Not included
- 5,000-message Pro allowance (messages are billed by Meta directly)
Compare the plans
WhatsApp number & message billing
WhatsApp number
- Kanalia Pro
- Shared Kanalia platform number
- Kanalia Enterprise
- Your own number on the official WhatsApp API
Message allowance
- Kanalia Pro
- 5,000 messages per month included
- Kanalia Enterprise
- No platform allowance — billed by Meta
WhatsApp conversation charges
- Kanalia Pro
- Covered within your included allowance
- Kanalia Enterprise
- Billed directly to you by Meta
Communications
Unified inbox (WhatsApp, email, voice)
- Kanalia Pro
- Included
- Kanalia Enterprise
- Included
Email communications
- Kanalia Pro
- Included
- Kanalia Enterprise
- Included
Conversation history across channels
- Kanalia Pro
- Included
- Kanalia Enterprise
- Included
AI & automation
AI Bots
- Kanalia Pro
- Included
- Kanalia Enterprise
- Included
Automations
- Kanalia Pro
- Included
- Kanalia Enterprise
- Included
Quick Replies
- Kanalia Pro
- Included
- Kanalia Enterprise
- Included
Drip Follow-up
- Kanalia Pro
- Included
- Kanalia Enterprise
- Included
Campaigns
WhatsApp and email campaigns
- Kanalia Pro
- Included
- Kanalia Enterprise
- Included
Consent management
- Kanalia Pro
- Included
- Kanalia Enterprise
- Included
Templates
- Kanalia Pro
- Standard templates
- Kanalia Enterprise
- Enterprise templates
Internal recipients
- Kanalia Pro
- Standard
- Kanalia Enterprise
- Unlimited
CRM
Customer profiles and timeline
- Kanalia Pro
- Included
- Kanalia Enterprise
- Included
Segmentation, notes and tasks
- Kanalia Pro
- Included
- Kanalia Enterprise
- Included
Operations
Agents & Assignment
- Kanalia Pro
- Included
- Kanalia Enterprise
- Included
Routing Rules
- Kanalia Pro
- Included
- Kanalia Enterprise
- Included
SLA Policies
- Kanalia Pro
- Included
- Kanalia Enterprise
- Included
Action Center
- Kanalia Pro
- Included
- Kanalia Enterprise
- Included
Corporate control
Advanced usage analytics
- Kanalia Pro
- Not included
- Kanalia Enterprise
- Included
Complete customer audit trail
- Kanalia Pro
- Not included
- Kanalia Enterprise
- Included
Multi-site and multi-team operations
- Kanalia Pro
- Not included
- Kanalia Enterprise
- Included
Support
- Kanalia Pro
- Standard support
- Kanalia Enterprise
- Priority support
Which plan fits you?
Recommended plan
Kanalia Pro
Includes 5,000 messages per month on the shared Kanalia number.
On Kanalia Enterprise, WhatsApp conversation charges are billed to you directly by Meta for your own number. See Meta's WhatsApp pricing.
Own number
Official WhatsApp API
Multi-site
Locations & Teams
Priority
Support
Industries
Built for organisations that live on customer conversations.
Kanalia adapts to the operating model of each sector — the channels, the routing rules, the SLAs and the customer record stay the same.
- 01Retail & e-commerce
- 02Healthcare & clinics
- 03Veterinary
- 04Financial services & insurance
- 05Real estate & property
- 06Travel & hospitality
+ 12
- 07Restaurants & food service
- 08Education & training
- 09Logistics & transport
- 10Automotive
- 11Professional services
- 12Technology & SaaS
- 13Telecommunications
- 14Energy & utilities
- 15Manufacturing & distribution
- 16Fitness & wellbeing
- 17Public sector & non-profit
- 18Legal services
Questions & answers
What teams ask before choosing Kanalia.
Is Kanalia an official Meta technology provider?
Yes. Kanalia is verified by Meta as a Technology Provider. That means Kanalia connects businesses to the official WhatsApp Business Platform (Cloud API) directly, without unofficial workarounds or third-party gateways.
What is Kanalia?
Kanalia is a unified customer communications platform. It brings WhatsApp, voice and email together with AI bots, automated workflows, campaigns and a built-in CRM in one workspace, so teams manage every customer conversation from one place.
Who is Kanalia for?
Kanalia is built for small teams, growing businesses and large organisations that handle customer conversations at volume — customer service, sales and customer engagement teams across industries such as retail, healthcare, education, real estate, logistics and professional services.
How does Kanalia connect to WhatsApp?
Kanalia uses the official WhatsApp Business Platform from Meta. On Kanalia Pro you send from the shared Kanalia platform number. On Kanalia Enterprise you connect your own verified WhatsApp Business number through the official API.
How much does Kanalia cost?
Kanalia Pro costs USD 50 per month and includes 5,000 messages per month. Kanalia Enterprise costs USD 100 per month, and WhatsApp message charges are billed directly to you by Meta according to Meta's published pricing.
What is the difference between Pro and Enterprise?
Both plans include the complete platform. Pro runs on the shared platform number with 5,000 messages included. Enterprise runs on your own official WhatsApp number, with messages billed by Meta, plus advanced analytics, a complete audit trail, multi-site operations and priority support.
Can AI bots hand conversations over to people?
Yes. Kanalia AI bots handle routine enquiries, answer FAQs, qualify leads and collect information, then hand the conversation to the right agent or team with the full history, so customers never have to repeat themselves.
Does Kanalia include a CRM?
Yes. Every conversation is linked to a customer profile with history, timeline, tags, segmentation, notes and tasks, so communication and customer data stay connected.
Which channels are supported?
WhatsApp, voice and email are available today in one unified inbox. Messenger and Instagram integrations are coming soon.
In which languages is Kanalia available?
The Kanalia website is available in English, Spanish, Portuguese and Polish, and our sales team can assist you in these languages.
Bring every customer conversation together.
Connect your channels, automate your workflows and give your team one place to understand and serve every customer.
No long-term contract · Professional human support · Meta Verified Technology Provider
Unified Communications. Integrated Intelligence.